ABOUT THE PORTAL
- 1. Do all applications now go through the new TSSA Client Portal?
From April 29, 2024, only the highest-volume applications will be available on the TSSA Client Portal (seFrom April 29, 2024, only the highest-volume applications will be available on the TSSA Client Portal (see Table 1). All other applications will continue to be accessed and submitted through the Service Prepayment Portal via TSSA’s website until more applications are added to the Client Portal.
Table 1: R4 Application Forms on the TSSA Client Portal
Application Form Name Inspection Scheduling Request for Installation Inspection of a Boiler & Pressure Vessel (BPV) Installation Request Form (pdf) Request for BPV Inspections: New Manufacturing (Shop Fabrication), Repair, Alteration, Welder/Brazer Qualification BPV Inspection Request Form (pdf) Public Information Request for Public Information Application for Release of Public Information Form (pdf) Training, Certifications & Exams Request an Exam Booking - Application for Elevating Devices Mechanic Examination (pdf)
- Operating Engineers Examination Application (pdf)
- Application for Fuels Safety Mechanic Examination (pdf)
Customer Management Request for Change of Ownership
(For customers of Fuels and Elevating & Amusement Devices only)
- Application for an Ontario Licence to Operate Propane Cylinder Exchange- New or Change of Licence Holder (pdf)
- Application for an Ontario Licence to Transport Fuel (pdf)
- Application for a Change of Licence Holder for a Retail Outlet or a Bulk Storage Plant (pdf)
- Application for an Elevating Device Licence Ownership/Licensee Change (pdf)
- Change of Business Information (NEW)
- ED Change of Information (NEW)
Register in Ontario as a Fuel Safety Contractor Application for Registration in Ontario as a Contractor (pdf) Boilers & Pressure Vessels Apply for BPV Design Registration - Boilers, Pressure Vessels and Fittings Design Registration Application for a CRN - Conventional (pdf)
- Welding, Brazing Procedure Registration Application for a CRN (pdf)
- Piping, Used/Altered Vessel Design Registration Application for a CRN (pdf)
Request for BPV Variance Apply for a variance (pdf) Licensing & Registrations Renew an Amusement Device Permit - Application to Renew Amusement Device Permit (pdf)
- Application for an Ontario Licence to Operate a Propane Container Refill Centre or a Filling Plant - Change of Licence Holder (pdf)
- Declaration of Amusement Device Change of Ownership (pdf)
- 2. When will the remaining application forms be made available on the Client Portal?
TSSA has prioritized the highest-volume applications and made them available on the TSSA Client Portal. The remaining applications currently accessed via TSSA’s website will be reviewed, and a decision on these application forms will be made based on the volume and frequency of their use.
- 3. How is the TSSA Client Portal different from the other portals that TSSA has?
The TSSA Client Portal offers access to TSSA’s highest-volume applications only. All other applications will continue to be accessed and submitted through the Service Prepayment Portal via TSSA’s website until more applications are added to the TSSA Client Portal in the future.
The BPV COI Portal for Owners & Operators allows BPV owners and operators to renew a Certificate of Inspection (COI) or review the information on file about their BPVs.
The BPV COI Portal for Insurers is for insurance companies and authorized inspection agencies to upload one or more Records of Inspection (ROI), identify whether an ROI upload was successful, see which ROIs require review and approval from the owner, and view inventory they insure and inspect or download information about it.
The Residential Elevator Availability Portal is for owners and licensees of elevators in residential buildings and long-term care homes to report elevator outages lasting more than 48 hours within 30 days from the day the elevator is returned to service. Members of the public can also view historical reports of elevator outages lasting more than 48 hours.
- 4. What specific services or transactions* can customers do on the TSSA Client Portal?
The TSSA Client Portal will make it easier for regulated industry customers to perform the following online transactions:
Self-Serve Functionality:
o Create and update account(s)
o Pay invoices
o Submit a request to book an exam
o View exam results
o View issued order(s)
o Submit and pay for the applications (listed below) online
o View inspection reports and permits, licences or certificates
o Pay a TSSA invoice (can pay as a guest, creating an account is not required)Single Sign-on Capability:
- Allows clients a single point of access to the TSSA Client Portal, BPV COI portal, and Invoice Payment Portals*See table 1 above for a full list of R4 application forms that will be available on the TSSA Client Portal at launch.
- 5. Where can I seek help on using the TSSA Client Portal?
TSSA’s website has training materials (videos, instructional PDFs etc.) on how to transact on the new TSSA Client Portal. Click on the red button that says “TSSA Portals” at the top right-hand corner of TSSA’s homepage. IT will bring you to the landing page where you can access the TSSA Client Portal and other portals. For instructions on how to use the TSSA Client Portal, click on the blue button that says “Training, FAQs & support”.
- 6. What should I do if I see incorrect information or data in my account on the Client Portal?
Customers can edit or update some fields. For information that you cannot self-correct, please send an “Information Update Request” to TSSA's Customer Services at customerservices@tssa.org.
SIGN UP AS A NEW USER
- 7. How do I sign up as a new user of the Client Portal?
All customers need to sign up as new users of the TSSA Client Portal before they will be able to conduct any transactions. Follow the steps below to sign up as a new Portal user:
1. Click the “Sign in” icon on the TSSA Client Portal homepage or the link in the welcome message.
2. Click “Sign up now” to create your access to the Portal.
3. Enter the email address associated with the Client Portal and click “Send verification code”. Microsoft will send the verification code via email; check your junk mail if you did not receive the email in your inbox.
4. The system will prompt you to verify the code. Once the code has been verified, enter all mandatory fields marked with a red asterisk (*) and select “Create”.
5. After creating access to the Client Portal, you can either link to your existing TSSA account or, if you are new to TSSA, click “Create an account”. To link to your existing TSSA account, click “Link Existing Account":
6. Select the account type per the definitions in the “Account Type” icon. Enter the “Account Number” and one of the four “Validation Types”:
7. Select one of the options from the list of values under “Account Connection”:
• Select “Third Party – Property Management Company” if you represent an owner or operator. Third parties must have their own TSSA account and link first as an Account Holder before linking as a third party.
• Select “Third Party – Submitter” if you are submitting an application on behalf of an owner or operator. Third parties must have their own TSSA account and link first as an Account Holder before linking as a third party.
• Select “Account Holder” if you are the owner or operator maintaining the TSSA account.8. After completing all mandatory fields, select “Validate and Link”.
9. Upon successful validation, the system will show the message that the account connection is successful.
10. Once the account has been linked, click “Accounts” or “Applications” to navigate to those pages. The account will appear after a few minutes (you need to refresh the page).
- 8. I am a submitter, and I cannot link to my client’s account. What should I do?
Ensure you have linked to your existing TSSA account first as an Account Holder. If you do not have a TSSA account, you will need to create a third-party submitter account first. Please ensure you have your client’s account number and one of the validation types.
- 9. What should I do if I cannot find my account number?
If you are unable to find a recent invoice from TSSA [which will have your account number on it], contact TSSA Customer Services at 1.877.682.8772. Please ensure you have a recent licence, registration, permit or certificate information available to validate account details.
- 10. Can I submit applications for my company or client through the Client Portal?
Yes. TSSA will only correspond with the submitter of an application. If you are a third-party submitting applications on behalf of a company or a client, you need to correspond with the account owner, register with the Client Portal, log in, and connect or link to the account of every new client for whom you are submitting the application on behalf of.
- 11. What information do I need to provide to submit a change of ownership application?
Please have the following information ready on hand before accessing the Client Portal to update change of ownership:
- Installation or Inventory number
- Site identification or Inventory Group number
- Licence number
AMUSEMENT DEVICES
- 12. What should I do if the inventory or device number is invalid?
- If the inventory or device number is invalid, please ensure that the full inventory or device number is entered. For example, an invalid device number is 8460; a valid device number should read AD8460/AD008460.
- If the device is sold outside of Ontario, you are not required to complete the change-of-ownership process.
- If an inventory that you do not currently own is listed under your account, please send an email to notify TSSA at licencingandregistration@tssa.org.
- 13. How do I renew an amusement device permit that has expired?
An application will be placed on hold if an amusement device permit has expired for more than five years. The permit applicant needs to file an amendment to the technical dossier as required by section 8 (4) of O. Reg. 221/01. The applicant will receive a receipt confirmation once the credit card payment has been successfully processed. If an inventory that you do not currently own is listed under your account, please send an email to notify TSSA at licencingandregistration@tssa.org.
- 14. How do I renew an amusement device permit or request to change the ownership of an amusement device?
Effective April 2024, amusement-device customers can log in to their account via the Client Portal to renew their amusement device permit or change the ownership of an amusement device. The Prepayment Portal will no longer accept applications for amusement device permit renewal and change of amusement device ownership.
TSSA will send out licence renewal packages annually each fall. For the upcoming 2024-2025 renewal package of your licence and permit(s), customers will only receive the package consisting of amusement device licensing renewal application form and instructions for submission; no device list will be shared since the Client Portal provides visibility of your inventory.
BOILERS & PRESSURE VESSELS
ENGINEERING SERVICES
- 15. How do I submit boiler and pressure vessel (BPV) engineering and variance applications?
BPV engineering, including variance applications and registration of welding and brazing procedures, must be submitted via the new Client Portal only. TSSA will no longer process applications uploaded through the Service Prepayment Portal or emailed to bpv_registrations@tssa.org after April 26, 2024.
- 16. Can I attach supporting documents when sending applications through the new Client Portal?
Yes, clients are required to submit additional, supporting information along with their application, including drawings, calculations, statutory declarations and/or other documents. Failure to do so will result in processing delays. For large files that exceed most file-size limits, please use file-compression software (for example 7-Zip) to ensure files are uploaded successfully onto the TSSA Client Portal.
- 17. Will TSSA copy all interested parties on CRN correspondence?
No, TSSA will only correspond with the submitter of BPV engineering or variance application. Submitters are required to keep all parties with a material interest advised of the application status.
- 18. I’m trying to submit an engineering application of behalf of my client and the portal won’t let me. What do I do?
Third-party submitters must register with the TSSA Client Portal as a third-party submitter. Submitters must link or connect to their clients’ TSSA account to transact on their client’s behalf.
INSPECTION SERVICES
- 19. What types of inspections can I request through the TSSA Client Portal?
The following inspection types can be requested through the TSSA Client Portal:
• Installation Inspection of a Boiler or Pressure Vessel (to obtain a Certificate of Inspection on New or Moved device(s)
• New Manufacturing (Shop Fabrication)
• Repair
• Alteration
• Welder/Brazer Qualification
• Other/Special- 20. Can I request for a Piping, Hot Tap and Periodic inspections?
No, these types of inspections are currently unavailable on the TSSA Client Portal. Please submit the Inspection request form) and email to inspectionscheduling@tssa.org.
- 21. Can I request for an inspection at Federal sites, on Reserve or Indigenous Lands through the TSSA Client Portal?
No, please refer to the information available on Schedule An Inspection.
- 22. I have run into a problem when submitting the BPV inspection request application through the Client Portal (for example, missing CRN or unable to see site address). What do I do?
Please send an email to inspectionscheduling@tssa.org explaining the problem and your contact information.
- 23. Do we prepay for all inspection requests being submitted through the Client Portal?
Prepayment is only required for Installation Inspection. Other inspection types will be invoiced upon completion of the inspection.
- 24. Are there any other forms of payment for a Installation Inspection if payment by credit card is not an option?
You can prepay by cheque, wire transfer or electronic funds transfer. You will need to reference the application number when paying through any of these methods.
Cheque can be mailed to:
Attention: Accounts Receivable
Technical Standards and Safety Authority
345 Carlingview Drive
Toronto, Ontario M9W 6N9
Wire Transfer/Electronic Funds Transfer
Pay to Bank: TD Canada Trust
Beneficiary: Technical Standards and Safety Authority
Swift: TDOMCATTTOR
Account: 05200306317
PUBLIC INFORMATION
- 25. How do I find out who is the design or building owner?
If you are unable to determine whether the information you are requesting requires consent from a design or building owner, or you do not know who the design or building owner is, please contact publicinformationservices@tssa.org.
- 26. How do I get a copy of the design submission for my boiler or pressure vessel?
A design submission falls under the list of proprietary documents listed in the “Instructions” tab of the Client Portal. Please download a copy of the Consent to Release form that is linked to the “Instructions” tab and have the design owner of the boiler or pressure vessel provide authorization to release this information. Once you have obtained the authorization, click on “Application for Release of Public Information” in the Client Portal and complete the form. The completed Consent to Release Records form should be attached in the “Documents” tab.
- 27. How do I obtain a copy of the design submission for two elevating devices?
A design submission falls under the list of proprietary documents listed in the “Instructions” tab of the Client Portal. Please download a copy of the Consent to Release form that is linked to the “Instructions” tab and have the building owner of the elevating device provide authorization to release this information. Once you have obtained the authorization, click on the Application for Release of Public Information in the Client Portal and complete the form. The completed Consent to Release Records form should be attached to the “Documents” tab.
- 28. How do I determine the number of elevating devices at a location before I submit my application through the Client Portal?
Please send an email to publicinformationservices@tssa.org with the location(s) you are inquiring about. A list of elevating device(s) will be sent to you at no charge.
- 29. What is the difference between ‘Reason for Request’ and ‘Details of Request’ in the “Details of Request” tab?
- Reason for Request box: Enter the reason you are requesting the information (i.e.: real estate transaction, Phase I Environmental, Litigation, or incident, etc.)
- Details of Request box: Enter specific documents you want to receive.- 30. I have a range address; how do I submit an application?
TSSA does not accept range addresses. We only accept one Canada Post address per application. If you are uncertain of the address to submit, please contact publicinformationservices@tssa.org for further advice.
- 31. What will we receive as part of an incident report?
You will receive the following documents if available - an incident report and/or an incident inspection report. You will not receive the outcomes or root cause analysis of the incident.